EVALUATION QUESTIONNAIRΕ FOR THE SERVICES OF THE ADMINISTRATION – ACCOMMODATION AND PROMOTION OFFICE

The purpose of the questionnaire is to evaluate the services provided by the administrative departments of the University. By supplementing this, you help us improve the service quality and efficiency to better satisfy your needs and expectations.

A note on privacy
This survey is anonymous.
The record kept of your survey responses does not contain any identifying information about you unless a specific question in the survey has asked for this. If you have responded to a survey that used an identifying token to allow you to access the survey, you can rest assured that the identifying token is not kept with your responses. It is managed in a separate database, and will only be updated to indicate that you have (or haven't) completed this survey. There is no way of matching identification tokens with survey responses in this survey.

Status

Please note your status:
Choose one of the following answers

Α. Quality of service

Please note your level of satisfaction from the following:
  Not at all Little Moderate Very Very much Do not know / No answer
1. Operating hours
2. Ease of access to the assigned employee
3. Understanding of your needs
4. Level of assistance
5. Attitude of staff
6. Cooperation with staff
7. Punctuality
8. Time efficiency
From the above items (1-8) please select the three (3) most important ones:
  1 2 3 4 5 6 7 8
1st important item
2nd important item
3rd important item

Β. Resources and infrastructure

Please note your level of satisfaction from the following:
  Not at all Little Moderate Very Very much Do not know / No answer
9. Expertise/knowledge of staff
10α. Level of housing infrastructure - “Stavros Niarchos” dorms
10β. Level of housing infrastructure - Rooms in ΣΤ’ building
10γ. Level of housing infrastructure - Rooms in A’ building
11. Room equipment

C. Problems, shortcomings and deficiencies

Please note the level of importance of the following problems:
  Not at all Little Moderate Very Very much Do not know / No answer
12. Shortage of staff
13. Deficiencies or problems in infrastructure and equipment
14. Staff’s competence
15. Operation problems of information systems (website, wired or wireless network, etc.)
16. Organization and operation of the department
17. Bureaucratic procedures

D. Dealing with complaints

Please evaluate your level of satisfaction when addressing your complaints:
  Not at all Little Moderate Very Very much Do not know / No answer
18. Ease of access to the appropriate officer to express your complaint
19. Care with which your complaint was handled
20. Speed of settlement of your complaint

Ε. Services - Operations

Please note your level of satisfaction from the services provided:
  Not at all Little Moderate Very Very much Do not know / No answer
21. Level of cleanliness
22. Speed of technical problems settlement
23. Replacement of disfunctional equipment
24. Sanitary conditions of buildings
25. Access to useful information

F. General

Evaluation of services
  Very poor Poor Moderate Good Excellent
26. In general how would you rate the services of the Office?

Enter three (3) proposals that should be considered by the Office in order to contribute to a more efficient operation of the services provided: