EVALUATION QUESTIONNAIRE FOR THE SERVICES OF THE VOCATIONAL TRAINING CENTER

The purpose of the questionnaire is to evaluate the services provided by the administrative departments of the University. By supplementing this, you help us improve the service quality and efficiency to better satisfy your needs and expectations.

A note on privacy
This survey is anonymous.
The record kept of your survey responses does not contain any identifying information about you unless a specific question in the survey has asked for this. If you have responded to a survey that used an identifying token to allow you to access the survey, you can rest assured that the identifying token is not kept with your responses. It is managed in a separate database, and will only be updated to indicate that you have (or haven't) completed this survey. There is no way of matching identification tokens with survey responses in this survey.

Status

Please note your status:
Choose one of the following answers

Α. Quality of service

Please note your level of satisfaction from the following:
  Not at all Little Moderate Very Very much Do not know / No answer
1. Operating hours
2. Ease of access to the assigned employee
3. Understanding of your needs
4. Level of assistance
5. Treatment/attitude of staff
6. Cooperation with staff
7. Punctuality
8. Time efficiency
From the above items (1-8) please select the three (3) items which you regard as the
most important:
  1 2 3 4 5 6 7 8
1st important item
2nd important item
3rd important item

Β. Resources and infrastructure

Please note your level of satisfaction from the following:
  Not at all Little Moderate Very Very much Do not know / No answer
9. Expertise/knowledge of staff
10. Availability of infrastructure (sites, facilities, etc.)
11. Availability of equipment

C. Problems, shortcomings and deficiencies

Please note the level of importance that you consider for the following problems:
  Not at all Little Moderate Very Very much Do not know / No answer
12. Shortage of staff
13. Deficiencies or problems in infrastructure (space, facilities) and equipment
14. Staff’s level of knowledge
15. Functional problems of the information system
16. Organization and operation of the department
17. Cumbersome/bureaucratic procedures

D. Dealing with complaints

Please evaluate your level of satisfaction from addressing your complaints:
  Not at all Little Moderate Very Very much Do not know / No answer
18. Ease of access to the appropriate official to express your complaint
19. Care with which your complaint is handled
20. Resolution speed of your complaint

Ε. Services - Operations

Please note your level of satisfaction from the services provided:
  Not at all Little Moderate Very Very much Do not know / No answer
21. Visibility/dissemination of information on mobility programs Leonardo Da Vinci
22. Information on various aspects of mobility programs Leonardo Da Vinci (host organizations, scope of work, financial subsidies, insurance coverage)
23. Management of practical issues in the implementation of mobility programs Leonardo Da Vinci (labor contracts, insurance policies, certificates of participation, adoption of European documents Europass)
24. Financial management of the mobility programs Leonardo Da Vinci
25. Consultancy and support services to Leonardo scholars or other interested parties to participate in similar mobility programs

F. General

Evaluation of services
  Very poor Poor Moderate Good Excellent
26. In general how would you rate the services of the Vocational Training Center?

Enter three (3) proposals in your opinion to be considered by the Vocational Training Center so as to contribute to a more efficient operation of the service: